About this website
Surrey Tree Surgery is published by Underscore Solutions Ltd (company number 15116532), registered at Flat 9, Farriers Court, Forge Lane, Cheam, Sutton, Surrey, SM3 8SN. These terms govern your use of this website and its free enquiry service.
By using the website or submitting an enquiry, you agree to these terms. If you do not agree, please do not submit an enquiry.
Information and introductions
This website provides general information and helps prepare and review enquiries. It may introduce you to an independent specialist. Neither Surrey Tree Surgery nor Underscore Solutions Ltd carries out the advertised property or tree work, provides a remote site assessment, or guarantees that an introduction will be available.
Website content is general information, not professional, structural, planning, arboricultural, safety or legal advice. A competent provider should inspect the site and confirm what is appropriate for your circumstances.
Your enquiry
You must be at least 18, provide information that is accurate to the best of your knowledge, and have authority to enquire about the relevant property or project. Do not include unnecessary sensitive information in the project description.
Submitting an enquiry is not a booking, quotation or contract for work. We may decline, pause or close an enquiry where the service, location or information is not a suitable fit, or where we reasonably suspect misuse.
Independent providers
Any introduced provider is independent and is responsible for its own inspection, advice, credentials, insurance, quotation, availability, workmanship and legal obligations. You are responsible for checking the provider, written scope, price, permissions, insurance and contract before agreeing to work.
Any contract and payment for the underlying work is between you and the provider. We are not a party to that contract unless we expressly agree otherwise in writing.
Urgent and hazardous situations
Do not rely on this website for emergencies or immediate safety decisions. Keep away from an unsafe area and contact the emergency services, electricity network operator, highway authority, local authority or another appropriate qualified service where circumstances require it.
Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful or misleading material, impersonate another person, scrape personal information, or use the enquiry form for unsolicited marketing.
Availability, links and intellectual property
We may change, suspend or withdraw website content or functionality without notice. Links to third-party websites are provided for convenience; we do not control their content or availability.
Unless otherwise stated, website design, text, branding and original materials are owned by or licensed to Underscore Solutions Ltd. You may view and print pages for personal, non-commercial use, but may not reproduce or commercially exploit them without permission.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not responsible for an independent provider's acts or omissions, or for loss caused by relying on general website content instead of obtaining a site-specific professional assessment.
If you use this website as a consumer, your statutory rights are not affected.
Privacy
Our Privacy notice explains how we collect and use personal information submitted through this website.
Changes and governing law
We may update these terms by publishing a revised version here. These terms are governed by the law of England and Wales. If you are a consumer, you may also have rights to bring proceedings in the part of the UK where you live.
Contact
Questions about these terms can be sent to info@surreytreesurgery.co.uk.